Shipping & Returns
How we get your order to you, what the timelines look like, and what to do if something is not right when it arrives. If your question is not answered here, email support@dmoose.com or call (833) 366-6733.
Where We Ship
We ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico, Guam, Palau and the US Virgin Islands, and to Canada. We are working on adding more countries.
Free shipping offers apply to the U.S. mainland only. Alaska, Hawaii, Puerto Rico and the US Virgin Islands are charged the rate shown at checkout.
Order Processing
Please allow one business day for us to process your order before it ships. Orders placed on a weekend or public holiday are processed the next business day.
You receive an order confirmation as soon as your payment is accepted, and a shipping email with tracking once the parcel is handed to the carrier.
Shipping Rates
Standard shipping is free on U.S. mainland orders over $75. Below that, standard shipping is a flat $6.99.
Express shipping is available on U.S. orders for a flat $14.99.
Shipping to Canada is calculated at checkout from the destination, package weight and the method you choose. You see the cost before you pay, and rates shown at checkout are final.
Delivery Estimates
Standard shipping usually arrives 3 to 5 business days after processing. Express shipping usually arrives 1 to 3 business days after processing.
These are carrier estimates, not guarantees. Weather, holidays and carrier backlogs can add time once a parcel has left us.
Tracking Your Order
Your shipping email includes a tracking number. Carriers can take a day or two to show the first scan, so a number that looks inactive at first is normal.
If tracking has not moved for several business days, contact us with your order number and we will chase it with the carrier.
Address Errors and Failed Deliveries
We ship to the address entered at checkout. If you spot a mistake, contact us as soon as possible and we will correct it if the parcel has not yet shipped.
Parcels returned to us as undeliverable are reshipped once you confirm a corrected address, or refunded less the original shipping cost.
Damaged, Wrong or Missing Items
If your order arrives damaged, or you receive the wrong item, email us with your order number and a photo of the parcel and its contents and we will make it right.
If tracking shows delivered but nothing arrived, check with your household and neighbours first, then contact us and we will open a claim with the carrier.
Returns and Exchanges: 90 Days
Returns from within the United States are accepted within 90 days of the original purchase date for an incorrect size or general dissatisfaction.
- Items must be unworn, unwashed and free of hair, debris or dirt, with all original tags attached. Keep the original packaging.
- Discontinued items, final sale, last chance and limited-edition releases, preorders and heavy-item shipments are not returnable or refundable.
- Every return is inspected at our warehouse. A return that does not meet these conditions is sent back to you.
Full details are on our Returns & Exchange page.
How to Start a Refund or Return
- Email support@dmoose.com with your order number and a sentence on the issue, or call (833) 366-6733.
- We reply with instructions and, if a return is needed, the address to use. Please wait for our reply before sending anything back, as unannounced returns cannot be matched to an order.
Refund Processing
- Returns are processed within 7 to 10 business days of arriving at our warehouse.
- Refunds go to the original payment method, or you can choose store credit for the full amount plus a $5 bonus credit.
- Refunds cover the item amount minus shipping charges. A 15% restocking fee applies to items returned without their original packaging.
- If a refund has been issued but has not appeared after 5 to 7 business days, check with your bank or card issuer, then contact us.
Contact Us
Our team is here if anything about your order is unclear.
Email: support@dmoose.com
Phone: +1 (833) 366-6733
Mail: DMoose Enterprises, Inc., 412 N. Main St., Suite 100, Buffalo, WY 82834, USA